Returns & Exchanges Policy

At h0neybear, we want you to be happy with your purchase. If you need to return or exchange an item, please review the following policy for information about eligibility, return procedures, and refunds.

1. Return Eligibility

We accept return requests within 14 days of delivery.

To be eligible for a return, items must:

Be unworn and unwashed.
Be in their original condition.
Have all original tags attached.

Items that do not meet these requirements may not be eligible for a return, subject to applicable consumer protection laws.

2. How to Request a Return

To initiate a return, contact our customer support team at team@h0neybear.com within 14 days of receiving your order.

Please include your order number and a brief explanation of your return request.

If your return is approved, we will provide the return shipping address and instructions for sending the item back.

Please do not send items back without first contacting us and receiving return instructions. Unauthorized returns may not be accepted.

3. Return Shipping Costs

Customers are responsible for return shipping costs for eligible returns, including returns due to a change of mind or a preference for a different size.

We recommend using a trackable shipping method and retaining your proof of postage. h0neybear cannot guarantee the safe delivery of return packages and is not responsible for returns lost in transit when the loss is not caused by us.

If you receive a damaged, defective, or incorrect item, please contact us at team@h0neybear.com so we can review the issue and determine an appropriate resolution.

4. Exchanges

If your return is approved, you may request an exchange for a different item, subject to availability.

Alternatively, you may return an eligible item and place a new order for your preferred product.

Store credit may also be offered as an alternative where agreed upon.

Please contact our customer support team before sending an item back so we can explain the available options.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund request has been approved.

If approved, the refund will be issued to your original payment method unless another arrangement is agreed upon where permitted.

The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

We will communicate any relevant updates regarding your refund request.

6. Non-Returnable Items

The following items are not eligible for return under our standard change-of-mind return policy:

Final sale items.
Undergarments.
Items explicitly marked as non-returnable.

These exclusions do not limit any rights or remedies you may have under applicable consumer protection laws, including in cases involving defective, damaged, or incorrectly supplied products.

7. Item Inspection

All returned items are subject to inspection before an exchange or refund is approved.

Items damaged through wear, misuse, or improper handling after delivery may not qualify for a return under this policy, subject to applicable consumer protection laws.